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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
I have an account with an old email address I cant access. I remember the username and password, but Dropbox emails a code for security .... to an email I cany access. I pay $180 a year for the subscription, but can't access it. So I go to the support page for help, but can't really get help unless I sign in with an account which has a subscription. I was going to just change the associate email address and continue using it. Now I'm just thinking I might just abandon all my dropbox accounts and start using OneDrive, it would be nice if Dropbox would offer support for these type of issues.
- Hannah
Dropbox Staff
Hey Agent V, unfortunately, without access to the email address associated with the account, there's not much we can do to help you regain access to the account.
Can you take a look at this article, to see if you can find any helpful info?
I've been through the steps in the article. I was able to come up with the password on the account, now it sends a code to verify to the non working email. So I assume that there must be a way to cancel the account and make sure it never renews?
Thanks!!
