We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Agent V's avatar
Agent V
Explorer | Level 4
2 years ago

I have an account with an old email address I cant access.  I remember the username and password, but Dropbox emails a code for security .... to an email I cany access.  I pay $180 a year for the subscription, but can't access it.  So I go to the support page for help, but can't really get help unless I sign in with  an account which has a subscription.  I was going to just change the associate email address and continue using it.  Now I'm just thinking I might just abandon all my dropbox accounts and start using OneDrive, it would be nice if Dropbox would offer support for these type of issues.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Agent V, unfortunately, without access to the email address associated with the account, there's not much we can do to help you regain access to the account.

     

    Can you take a look at this article, to see if you can find any helpful info?

    • Agent V's avatar
      Agent V
      Explorer | Level 4
      2 years ago

      I've been through the steps in the article.  I was able to come up with the password on the account, now it sends a code to verify to the non working email.  So I assume that there must be a way to cancel the account and make sure it never renews?  

       

      Thanks!!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for your reply, Agent V.

         

        If you wish to cancel the subscription, we can help with that.

         

        Can we send you an email?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!