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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Keyonkk, thanks for bringing this to our attention.

 

The 6 digit security code is used when you access the Dropbox account from a different location for security purposes.

 

Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?

 

This will help me to assist further!

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Hi Jay 

 

I asked email support, they need me to to give them Phone No. , last 2 email sent within 7 days, rescue email account .

I won't remember because the email account was created 10 years ago and I didn't use more than 5 years.  

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    If this is what the support team requires, then you'd need to provide that information in order for them to assist you further. 

     

    Do you have the ticket ID in order to locate it on the system?

    • Keyonkk's avatar
      Keyonkk
      Helpful | Level 5
      3 years ago

      Jay , Yes...dropbox support already gave me the ticket no.

      And yes, I won't use that email (yxhxx mail) ever. 

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