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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Jay
Dropbox Staff
Dropbox StaffHi Keyonkk, thanks for bringing this to our attention.
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes.
Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?
This will help me to assist further!
Hi Jay
I asked email support, they need me to to give them Phone No. , last 2 email sent within 7 days, rescue email account .
I won't remember because the email account was created 10 years ago and I didn't use more than 5 years.
- Jay
If this is what the support team requires, then you'd need to provide that information in order for them to assist you further.
Do you have the ticket ID in order to locate it on the system?
