We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
legacygt777
Explorer | Level 3
I'm trying to access my dropbox account. I'm able to type in my user and password but it's asking for a 6 digit code that was sent to an email that doesn't exist anymore so I can't get the code.
Please help.
Walter
2 years agoDropbox Staff
Hey legacygt777, sorry to hear about this.
When you say the email address doesn't exist anymore, can you clarify if you're able to re-create it perhaps?
Let us know and we'll take it from there.
- legacygt7772 years agoExplorer | Level 3
I do have access to that email account anymore.
- Hannah2 years agoDropbox Staff
Hey legacygt777, I would actually suggest that you open a private browsing/incognito window and go to this page to submit a help request directly to our support team, so they can assist you further.
Let us know once you receive your ticket number.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!