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Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
TNSteve
Explorer | Level 4
- I haven't used the Dropbox account in years.
- I have a working username & pw, apparently.
- The email address on-file with DB is inoperative, belongs to a non-existent domain.
- My logon attempt results in a Code sent to the inoperative email address.
- I see the following message, telling me to check my email for the code, which is an impossible to do, since the email has been inoperative for years.
- I need to update the DB account, to change the email address, et. al. How can I logon, since I can never learn the Code that is sent?
PS: I am NOT logged on to the inaccessible DB account as I type this. My other account, this one, works fine.
Thanks!
Mark
2 years agoSuper User II
How long ago did you last log in TNSteve ? If its over 12 months ago the account data has gone: https://help.dropbox.com/account-access/email-about-inactive-account
Even if the account data has been wiped you would still get that screen asking for a PIN to log on if needed as Dropbox does recognise you had an account.
There is no way to log on without having the email to a valid email address (however, it isn't worth it if its over 12 months since last login): https://help.dropbox.com/account-access/lost-email-access
- TNSteve2 years agoExplorer | Level 4
Thanks, Mark.
I'm fairly certain it's been more than 12 months since accessing that account, so it sounds like my only action is to abandon that account and create a new one, if needed, in the future. (Our non-profit has moved to google Drive, so we no longer use DB.)
If there was data on the inaccessible DB account, we haven't missed it!
Steve
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