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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

TNSteve's avatar
TNSteve
Explorer | Level 4
  • I haven't used the Dropbox account in years.
  • I have a working username & pw, apparently.
  • The email address on-file with DB is inoperative, belongs to a non-existent domain.
  • My logon attempt results in a Code sent to the inoperative email address.
  • I see the following message, telling me to check my email for the code, which is an impossible to do, since the email has been inoperative for years.
  • I need to update the DB account, to change the email address, et. al. How can I logon, since I can never learn the Code that is sent?

PS: I am NOT logged on to the inaccessible DB account as I type this. My other account, this one, works fine.

 

Thanks!

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

How long ago did you last log in TNSteve ? If its over 12 months ago the account data has gone: https://help.dropbox.com/account-access/email-about-inactive-account

 

Even if the account data has been wiped you would still get that screen asking for a PIN to log on if needed as Dropbox does recognise you had an account. 

 

There is no way to log on without having the email to a valid email address (however, it isn't worth it if its over 12 months since last login): https://help.dropbox.com/account-access/lost-email-access

  • TNSteve's avatar
    TNSteve
    Explorer | Level 4
    2 years ago

    Thanks, Mark.

     

    I'm fairly certain it's been more than 12 months since accessing that account, so it sounds like my only action is to abandon that account and create a new one, if needed, in the future. (Our non-profit has moved to google Drive, so we no longer use DB.)

     

    If there was data on the inaccessible DB account, we haven't missed it!

     

    Steve

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