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Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
daveginorge
2 years agoExplorer | Level 3
After moving email to MS365 servers the address connected to a dropbox account was missed by the IT team and remained dead for almost 1 year. This accont has now been created out on MS365 but it would seem that dropbox has now stopped trying deliver to this email address, no doubt due to bounced emails, so we are unable to get password reset and 6 digit code emails from dropbox to log back into the account. How can I move forward to resolve this issue ?
- Megan2 years agoDropbox Staff
Hi daveginorge, let's jump right into this!
Can I send you an email, in order for us to have a closer look into this?
Keep me posted!
- daveginorge2 years agoExplorer | Level 3
Yes please do
- Megan2 years agoDropbox Staff
Hi daveginorge, I just sent you an email, I'll see you there!
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