Security and Permissions
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I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
Hey @Wolfdickdotmpeg, sorry to see that you have trouble accessing your account.
Do you have any devices linked to the account maybe?
Here's an article with some info on accessing an account, when you don't have access to the email address, as well.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have Drop box account that is linked to an email that is no longer valid. When logging on, this app insists on sending a code to the defunct email to grant access. Obviously, I cannot see that code and cannot get access to my files. How do I change the access from the defunct email to the new email?
Thank you
Hey @Jaimo, sorry to hear about this.
I moved your post to a thread with info relevant to your issue.
Would it be possible to reach out to your email service provider to help you reinstate your email address or can you possibly recreate it?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @LPH, can we send you an email to the address associated with your Community profile here, to check if there's something that can be done?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @LPH, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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PS: I am NOT logged on to the inaccessible DB account as I type this. My other account, this one, works fine.
Thanks!
How long ago did you last log in @TNSteve ? If its over 12 months ago the account data has gone: https://help.dropbox.com/account-access/email-about-inactive-account
Even if the account data has been wiped you would still get that screen asking for a PIN to log on if needed as Dropbox does recognise you had an account.
There is no way to log on without having the email to a valid email address (however, it isn't worth it if its over 12 months since last login): https://help.dropbox.com/account-access/lost-email-access
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Thanks, Mark.
I'm fairly certain it's been more than 12 months since accessing that account, so it sounds like my only action is to abandon that account and create a new one, if needed, in the future. (Our non-profit has moved to google Drive, so we no longer use DB.)
If there was data on the inaccessible DB account, we haven't missed it!
Steve
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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