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Forum Discussion
Dropbox keeps trying to charge me and I have the free option.
Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
I have been trying to reach out to them for a month now. I created some account, I don't remember when, and connected it to my card. I am charged 11.99 every month. I do not know what email it is. It is fkn horrible how you can't reach out to them unless you are logged in to your account. What can I do? This is fked up.
- Mark
Super User II
Make sure you are not logged in at all not even to the forums and then go to www.dropbox.com/support. From there you should get an option to get account help. You can then log a ticket. Often using an incognito/private window will do this for you.
- Megan
Dropbox Staff
Hi Ambercormier, welcome to our Community!
Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?
If I were you, I'd give it a go.
Keep me posted of any updates!
- Since the payment hasn't went through I don't have a transaction ID. Is there a way to delete my whole entire account?
- Nancy
Hi Ambercormier, I hope you don’t mind me jumping in.
If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?
- I was just charged £199.00 for some Dropbox subscription I have no recollection of signing up for and am trying to contact Dropbox support via an email form, but nothing happens when I press the submit button. Really frustrating I would just like an email address to contact them with. Thanks
- Mark
There isnt an email address - its all via the website.
If its not clicking try using a different browser, or, one in incognito mode.
What I would say, however, is if you did not give Dropbox your card info you need to speak to your card provider as your card has been cloned.
I have a paid account and have been attempting to contact chat support for OVER AN HOUR. This is a waste of my time. I am a paying customer with BASIC QUESTIONS and I can't get assistance. Why???
I cancelled my subscription months ago and keep getting charged. My account even says that I have the basic plan, and I get emails saying I need to come back, but I have been charged monthly all along. This is apparently the only way to reach out for help that isn't ai. How do I make this stop?
- Hannah
Hey FrustratedFormerUser, sorry to hear about this.
Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?
I am being charged monthly with my cc even though I cancelled. How can I get customer service help?
this is a problem.......no real person to talk to😣
