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Forum Discussion

Ambercormier's avatar
Ambercormier
Explorer | Level 3
2 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
Billing
Payments
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upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Ambercormier, welcome to our Community! 

 

Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?

 

If I were you, I'd give it a go. 

 

Keep me posted of any updates! 

Ambercormier's avatar
Ambercormier
Explorer | Level 3
2 years ago
Since the payment hasn't went through I don't have a transaction ID. Is there a way to delete my whole entire account?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Ambercormier, I hope you don’t mind me jumping in. 

     

    If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?

    • Ambercormier's avatar
      Ambercormier
      Explorer | Level 3
      2 years ago
      It's not fully charged because I don't keep money in my account but they have tried about 10 times
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi there Ambercormier!

         

        Is it possible that you joined a free Dropbox trial from the app on your phone at some point?

         

        If so, can you follow these steps, to see if it's possible to cancel it?

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