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Forum Discussion
Cancel subscription without access to the account.
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I dont work anymore (no possibility to have access to the email service provider) therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it? I already sent an email to support and received an email saying it was an automatic inbox. I don’t find any answer to my issues in the faqs - learn - forum or billing questions.
I would like to reach someone from the team to cancel my subscription (and the monthly payment).
Thank you
- Rich
Super User II
I need help to cancel a subscription made on an account of a company for which I dont work anymore (no possibility to have access to the email service provider)
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
