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Forum Discussion

V1teo's avatar
V1teo
New member | Level 2
5 hours ago

I bought the Plus plan but my account wasn't upgraded. I'm getting an error message as below.

I paid via the website with Amex and the money has been taken. 

 

I went to settings, restore purchases and the message came up

Unable to restore purchases . The operation couldn't be completed NSURL Error DOMAIN error 409

 

 

Error Messages
Payments
upgrades
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 hours ago
    V1teo wrote:

    I paid via the website with Amex and the money has been taken. ... I went to settings, restore purchases ...

    The Restore Purchases option is only for transactions made through the Apple store. Can you see the upgrade applied to the account when you look at your Plan page? What plan is showing?

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