We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

hgong2's avatar
hgong2
Explorer | Level 3
3 years ago

Question about upgrade account and cancel

My current account has 15G storage, if I upgrade it to 3T for one month free trail, after one month trial, if I do not plan to continue, my account will be returned to basic account, at that time, it...
  • Walter's avatar
    3 years ago

    Hey hgong2, thanks for using Dropbox and welcome to the Community!

     

    When you downgrade your account from the Professional plan back to the Basic plan, your account's quota will go back to what you had before upgrading.

     

    You won't be losing any promotional space or space you've earned through referrals. Actually, space earned through referrals will be doubled on the Professional plan, but will get halved when you downgrade back to the Basic plan. 

     

    I hope this information helps! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!