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When I attempted to install Dropbox on the second new computer, I received a message that said I already had reached the maximum 3 computers linked to my Dropbox account. \n  Since the old computers no longer exist, is there now any way to Unlink those devices from my Dropbox account? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"671","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:821680":{"__typename":"Conversation","id":"conversation:821680","topic":{"__typename":"ForumTopicMessage","uid":821680},"lastPostingActivityTime":"2025-03-28T04:54:50.581-07:00","solved":true},"User:user:1902172":{"__typename":"User","uid":1902172,"login":"jluser780","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1902172"},"ForumTopicMessage:message:821680":{"__typename":"ForumTopicMessage","subject":"Trying to change email and getting an error that \"This email is already taken.\"","conversation":{"__ref":"Conversation:conversation:821680"},"id":"message:821680","revisionNum":2,"uid":821680,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:1902172"},"metrics":{"__typename":"MessageMetrics","views":78},"postTime":"2025-02-10T12:31:52.295-08:00","lastPublishTime":"2025-02-10T13:12:33.659-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am trying to change the email address on my dropbox account. I used to have two dropbox accounts but deleted one about 10 days ago. I am now trying to change the email on my second account to the email I used for the other account. Even after 10 days, I am still getting the error \"This email address is already taken\". When I try to login with that email address, it brings me to the signup page, suggesting that the email is not associated with an account. What do I need to do to be able to use this email address with my dropbox account? Thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"556","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825309":{"__typename":"Conversation","id":"conversation:825309","topic":{"__typename":"ForumTopicMessage","uid":825309},"lastPostingActivityTime":"2025-03-28T04:31:39.170-07:00","solved":false},"User:user:1559358":{"__typename":"User","uid":1559358,"login":"RTarvid","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1559358"},"ForumTopicMessage:message:825309":{"__typename":"ForumTopicMessage","subject":"Unable to find Screenshot settings anymore.","conversation":{"__ref":"Conversation:conversation:825309"},"id":"message:825309","revisionNum":1,"uid":825309,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:1559358"},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-03-06T03:46:37.506-08:00","lastPublishTime":"2025-03-06T03:46:37.506-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Did latest Dropbox update v219.4.4463 changed something in screenshot settings? Usually after taking screenshot I had this screenshot floating window in corner of screen, which created a dropbox link after this window closed. But a day or two ago this window changed to more advanced one (with 3 additional buttons) and option to copy image or link - since I din't like behavior I changed settings so that it created dropbox link but not show window. Now I would like to change this behavior again, but unable to find Screenshots settings in preferences. ChatGPT says that changing screenshot settings, including saving location (Private or Work account) should be under Settings > Backups > Screenshots, but it is not there and I'm unable to find one.  Another suggestion is to do it in Dropbox Desktop app, but I don't have it installed, so the Desktop app couldn't be the place where I changed screenshot settings in first place..  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"959","kudosSumWeight":1,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828089":{"__typename":"Conversation","id":"conversation:828089","topic":{"__typename":"ForumTopicMessage","uid":828089},"lastPostingActivityTime":"2025-03-27T09:31:51.644-07:00","solved":false},"User:user:1908927":{"__typename":"User","uid":1908927,"login":"Marianne van Harten","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1908927"},"ForumTopicMessage:message:828089":{"__typename":"ForumTopicMessage","subject":"How can I merge two accounts together?","conversation":{"__ref":"Conversation:conversation:828089"},"id":"message:828089","revisionNum":2,"uid":828089,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1908927"},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2025-03-27T03:06:58.157-07:00","lastPublishTime":"2025-03-27T03:31:57.770-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In the past I had a Dropbox account for me and my wife. My wife passed away in 2020. My name and sex changed in 2022. \n Accidently I have a new Dropbox-account at my current name. \n How can I merge these accounts into one? \n Best regards, \n Marianne ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"251","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827874":{"__typename":"Conversation","id":"conversation:827874","topic":{"__typename":"ForumTopicMessage","uid":827874},"lastPostingActivityTime":"2025-03-26T05:17:35.666-07:00","solved":false},"User:user:1908682":{"__typename":"User","uid":1908682,"login":"Andy1966","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1908682"},"ForumTopicMessage:message:827874":{"__typename":"ForumTopicMessage","subject":"Account downgraded to Basic after an issue with updating my payment information","conversation":{"__ref":"Conversation:conversation:827874"},"id":"message:827874","revisionNum":2,"uid":827874,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908682"},"metrics":{"__typename":"MessageMetrics","views":38},"postTime":"2025-03-25T10:04:02.594-07:00","lastPublishTime":"2025-03-25T10:22:47.049-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have the problem with updating my payment info while my card expired. I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to downgrade my account to Basic and then upgrade it.  It did not work but now I can't type to support in chat and by email  because I am on Basic plan. So, what should I do to get full support and get my plan and account updated? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"439","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827942":{"__typename":"Conversation","id":"conversation:827942","topic":{"__typename":"ForumTopicMessage","uid":827942},"lastPostingActivityTime":"2025-03-26T05:13:01.576-07:00","solved":false},"User:user:1908370":{"__typename":"User","uid":1908370,"login":"myfirstbox","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1908370"},"ForumTopicMessage:message:827942":{"__typename":"ForumTopicMessage","subject":"Can I export all files/folders and account details/settings from my Dropbox account?","conversation":{"__ref":"Conversation:conversation:827942"},"id":"message:827942","revisionNum":2,"uid":827942,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1908370"},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2025-03-26T02:18:13.598-07:00","lastPublishTime":"2025-03-26T03:30:36.409-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I want to export my entire account, including all files (including file attributes, metadata) and account details (including logins, settings, payments). Is this possible? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"173","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:812266":{"__typename":"Conversation","id":"conversation:812266","topic":{"__typename":"ForumTopicMessage","uid":812266},"lastPostingActivityTime":"2025-03-25T14:11:26.100-07:00","solved":false},"User:user:1892736":{"__typename":"User","uid":1892736,"login":"Mei Sim","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1892736"},"ForumTopicMessage:message:812266":{"__typename":"ForumTopicMessage","subject":"How to remove my credit card info from payment after unsubscribed plans?","conversation":{"__ref":"Conversation:conversation:812266"},"id":"message:812266","revisionNum":1,"uid":812266,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1892736"},"metrics":{"__typename":"MessageMetrics","views":115},"postTime":"2024-12-05T20:54:18.797-08:00","lastPublishTime":"2024-12-05T20:54:18.797-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account. Any assistance you can provide would be much appreciated.  Many thanks, Mei Sim ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"327","kudosSumWeight":0,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827817":{"__typename":"Conversation","id":"conversation:827817","topic":{"__typename":"IdeaTopicMessage","uid":827817},"lastPostingActivityTime":"2025-03-25T07:21:24.773-07:00","solved":false},"Category:category:101002000":{"__typename":"Category","id":"category:101002000","displayId":"101002000"},"User:user:374880":{"__typename":"User","uid":374880,"login":"Valgarður","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:374880"},"IdeaTopicMessage:message:827817":{"__typename":"IdeaTopicMessage","subject":"Schedule times to pause and sync the Dropbox desktop application","conversation":{"__ref":"Conversation:conversation:827817"},"id":"message:827817","revisionNum":2,"uid":827817,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:374880"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2025-03-25T03:07:23.555-07:00","lastPublishTime":"2025-03-25T04:54:33.457-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" It would be great to be able to schedule sync or pause during specific hours. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"79","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827790":{"__typename":"Conversation","id":"conversation:827790","topic":{"__typename":"ForumTopicMessage","uid":827790},"lastPostingActivityTime":"2025-03-24T18:49:13.499-07:00","solved":false},"User:user:1543123":{"__typename":"User","uid":1543123,"login":"deejinoz","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1543123"},"ForumTopicMessage:message:827790":{"__typename":"ForumTopicMessage","subject":"Locked out of an account while trying to update the email address","conversation":{"__ref":"Conversation:conversation:827790"},"id":"message:827790","revisionNum":2,"uid":827790,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1543123"},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2025-03-24T18:33:49.273-07:00","lastPublishTime":"2025-03-24T18:47:09.815-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am a registered disabled person, in Australia, and several of my service providers use your e-signing system for me to access my services. So, I am currently unable to access critical support services until this matter is resolved. \n When changing an account email address, your workflow is designed so poorly that it is possible to update the email address in the account before we have verified the new email address, in the email you have sent. So, when we try to verify the new email address to log in, it states: \n \"Please confirm your email or use old email address to login.\" \n However, the old email address in the account we've just updated has already been changed. So when we try to log into it, it says: \n \"Invalid username or password.\" \n Now I can't contact you from that account at all because I am locked out of it and the only way you can open a ticket is by logging in. I have had to resort to asking a friend to post this to the forum to see if there is anything we can do to resolve this! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1012","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827148":{"__typename":"Conversation","id":"conversation:827148","topic":{"__typename":"ForumTopicMessage","uid":827148},"lastPostingActivityTime":"2025-03-24T16:37:47.847-07:00","solved":false},"User:user:1907746":{"__typename":"User","uid":1907746,"login":"ehorvath","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1907746"},"ForumTopicMessage:message:827148":{"__typename":"ForumTopicMessage","subject":"[Enterprise] Additional field for team members so I can assign them charge codes etc.","conversation":{"__ref":"Conversation:conversation:827148"},"id":"message:827148","revisionNum":2,"uid":827148,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1907746"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-03-19T04:46:07.797-07:00","lastPublishTime":"2025-03-24T16:37:47.847-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Would like an additional field for each users so I can assign a dept charge code, so I can charge back each department for their accounts. 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