We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

ScantronDove's avatar
ScantronDove
New member | Level 2
23 hours ago

Can't Look Up a PayPal transaction to see which account I'm getting charged for

I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from. 

I can't use the billing lookup tool because I paid through paypal.

The phone numbers on my paypal statement and my credit card statement for dropbox don't work.

A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in. 

Could I please hear back from a dropbox representative? I need help using my paypal information to 1) figure out what account is causing this expense and 2) figure out what I need to do to end the recurring subscription cost.

It has been several months now that I've been charged for a dropbox account that I'm not using and tried to cancel, and I can't figure out how to contact the company to do so. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    ScantronDove wrote:

    A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in.

    Don't log in.

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

  • ScantronDove's avatar
    ScantronDove
    New member | Level 2

    I couldn't find the link to the form through the provided link to the support page. I got the link through the chatbot instead. In case anyone else is in this situation, here is the direct link to contact dropbox for help with billing:

    https://www.dropbox.com/get_help/billing-issue/other/logged-out-form

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!