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Forum Discussion
Can't Look Up a PayPal transaction to see which account I'm getting charged for
I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from.
I can't use the billing lookup tool because I paid through paypal.
The phone numbers on my paypal statement and my credit card statement for dropbox don't work.
A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in.
Could I please hear back from a dropbox representative? I need help using my paypal information to 1) figure out what account is causing this expense and 2) figure out what I need to do to end the recurring subscription cost.
It has been several months now that I've been charged for a dropbox account that I'm not using and tried to cancel, and I can't figure out how to contact the company to do so.
- Rich
Super User II
A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in.
Don't log in.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I couldn't find the link to the form through the provided link to the support page. I got the link through the chatbot instead. In case anyone else is in this situation, here is the direct link to contact dropbox for help with billing:
https://www.dropbox.com/get_help/billing-issue/other/logged-out-form
