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Forum Discussion
Dropbox Plus fee being charged despite account showing up as a Dropbox Basic user
I received the below automated message today so logged in to cancel my account. However, my account info tells me that I'm a Basic user and not a Plus user. Therefore there is no way for me to -cancel the Plus subsciption. Would appreciate any piece of advice on how not to get billed for my subscription, (which I apparently don't even have, according to my account info) thank you!
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We hope you've enjoyed being a Dropbox Plus user! Your subscription will renew automatically on December 1, 2024. Keep doing more with Dropbox Plus:
- Plenty of space for all your stuff
- Control over who sees shared files and links
- Peace of mind when devices go missing
Your subscription will renew on December 1, 2024, and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings. You may also contact support at any time.
- Jay
Dropbox Staff
Hi ssaiki, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
