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Forum Discussion
Dropbox keeps trying to charge me and I have the free option.
Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
I was just charged £199.00 for some Dropbox subscription I have no recollection of signing up for and am trying to contact Dropbox support via an email form, but nothing happens when I press the submit button. Really frustrating I would just like an email address to contact them with. Thanks
- Mark
Super User II
There isnt an email address - its all via the website.
If its not clicking try using a different browser, or, one in incognito mode.
What I would say, however, is if you did not give Dropbox your card info you need to speak to your card provider as your card has been cloned.
I have a paid account and have been attempting to contact chat support for OVER AN HOUR. This is a waste of my time. I am a paying customer with BASIC QUESTIONS and I can't get assistance. Why???
- Megan
Dropbox Staff
Hi jw83876, sorry to hear about this!
Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens?
If you wish, you can also share some details or questions you have, and I'll get back to you.
Keep me posted!
When I attempt to start a support chat, I cannot get past your chat bot, which tells me I need a paid subscription to access. WHICH I HAVE.
