We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Ambercormier's avatar
Ambercormier
Explorer | Level 3
2 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
Billing
Payments
Plans
Plans and upgrades
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Ambercormier, welcome to our Community! 

 

Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?

 

If I were you, I'd give it a go. 

 

Keep me posted of any updates! 

  • Ambercormier's avatar
    Ambercormier
    Explorer | Level 3
    2 years ago
    Since the payment hasn't went through I don't have a transaction ID. Is there a way to delete my whole entire account?
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Ambercormier, I hope you don’t mind me jumping in. 

       

      If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?

      • Ambercormier's avatar
        Ambercormier
        Explorer | Level 3
        2 years ago
        It's not fully charged because I don't keep money in my account but they have tried about 10 times

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!