Forum Discussion

Explorer | Level 3

2 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous

Dropbox Staff

Hey FrustratedFormerUser, sorry to hear about this.

Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?

New member | Level 2

2 years ago

I am being charged monthly with my cc even though I cancelled. How can I get customer service help?

Jay
Dropbox Staff
2 years ago
Hi FrustratedFormerUser, you can contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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