You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

justaguy_4's avatar
justaguy_4
Explorer | Level 3
5 months ago

Dropbox website is stuck loading when I try to login

So recently I've been trying to login into Dropbox on my laptop because onedrive is being a pain and won't work but everytime I put my password when logging in to get into my account it always gets stuck loading and I've let my laptop sleep for a day and it's still loading. I've tried restarting, restarting the installation, refreshing the page but it still gets stuck loading! Also the browser I'm using is Opera GX so is it not compatible or what? Also I use the free dropbox plan aka basic and I don't have Dropbox teams

Dropbox Basic
Web
  • Hannah's avatar
    Hannah
    5 months ago

    Thanks for the additional info, justaguy_4.

     

    Can you please try again from Chrome, but this time from an Incognito window and let me know what you see?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi there, justaguy_4, thanks for bringing this to our attention.

     

    You should be able to use dropbox.com on most modern browsers. 

     

    However, dropbox.com works best on the two most recent versions of Chrome, Firefox, Microsoft Edge and Safari.

     

    Can you try from one of those and let me know what you see?

     

    Thanks.

    • justaguy_4's avatar
      justaguy_4
      Explorer | Level 3
      5 months ago
      Ive now tried and for some reason they don't work aswell, I've tried chrome and Microsoft edge but they were stuck on loading and on edge it did try to save the information aka the password and email but it was still stuck loading, I'm using Windows 11 Pro btw and also in the web browsers I noticed it didn't turn the refresh icon into a X and it's supposed to when you login because it's loading something and refreshing the page. It didn't help and also I can't use safari on windows because the only thing I could find was a official outdated installer for Windows XP from Apple
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for the additional info, justaguy_4.

         

        Can you please try again from Chrome, but this time from an Incognito window and let me know what you see?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!