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Forum Discussion
Dropbox still charges fee after cancellation,
I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a useless AI mail delivered. It offers a reactivation and then closing etc. Hope this will be solved without any more waste of time.
- Daphne
Dropbox Staff
- I been canceled and I’m still being charged. This needs to be fixed asap
- Daphne
Hey caprice830, I'm sorry to hear about that!
So we can have a look into this, I've sent you a message to the email linked with your profile here.
When you have the chance, please check your inbox and we can take it from there.
Thanks!
- I cancelled my account and still change want my money refund back
- Daphne
Hey Traceybroadwell, I hope you're well today!
Since I wouldn't be able to assist with billing issues here, we would need to go through our Support channel.
I was able to locate your open ticket with our Support team and just passed along your comments to my colleague there.
If you have any other questions about this, then please reply back to the email you received and my colleague will take it from there.
I hope this helps!
- I have same issue, and now drop box has been reactivated aswell...all the files i had deleted have come back!!!! I dont want dropbox anymore!!!
- Daphne
I'm sorry to hear about that lealeih and Denine!
I'd be happy to assist you both with this, but we'll need to look into some billing specific info.
Please can you both submit a ticket here through our Support channel and then let me know here the ticket number (eg. #1234567) that you receive?
I'll then be able to follow up with you via email to further investigate with you.
Thanks!
- This happened to me and I cannot get a real person's email. Can someone from Dropbox please contact me?
- Daphne
Hi Divineglory, I'd be happy to help out with this!
I've reached out to the email linked with your profile here. Please check your inbox when you have a moment and we'll take it from there.
Thanks!
- i cancelled my account and still change want my money refund back
I had a second account that i cancelled before the free trial was over and my credit card has been charged for it. How do i get a refund for the charge? Thanks
- Daphne
Hi AndrewP, I hope you're well today!
Since you mentioned that you started a free trial, was this possible done through the Dropbox app on your mobile device?
If so, please check out this article here with the steps on how to cancel and look into a refund for this charge.
Otherwise, we would need to look into this with you via our Support channel due to the nature of the info we'd need to discuss with you.
While signed into the account you had the trial with, please visit this page and fill in the relevant details under "Submit a Help Request".
Let me know if you have any questions!
Hi!
I can't sign in with the account that i had the free trial with because i deleted it when i cancelled the free trial.
i have cancelled drop box and it continues to chage me
i want a refund
[removed as per the Community's Guidelines] kelly
please and thank you
- Walter
Hey kelcor; I'm sorry for the late reply.
If you're still having issues with this, I'd suggest contacting our support team through an incognito window without signing into any account.
When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.
I hope this gets resolved for you soon, Kelly.
- Hi I thought I canceled my drop box account I haven’t used in 2 months and I just got charged twice.
- DaphneI'm sorry to hear about that Madison-7!
Can you clarify for me, are the charges made through the Google/Apple app store, or directly to Dropbox? You can see this from your bank statement.
If the charge is directly to Dropbox, can you use the lookup tool here to see if the charges might be associated with a different account?
I recently cancelled a subscription on the same day that i purchased it. The full amount was however not refunded. Why did that happen? I would like a full refund as I cancelled the subscription on the same day that i purchased it.
- LusilHey Vishalan Naidu and tomkat1997, thanks for reaching out to us about this and sorry to hear about your frustration.
Due to account-specific information that's needed to look into this, I'd recommend continuing via ticket.
I'm more than happy to send you one, but you can also submit a request from this link (without being signed in).
Let me know how you'd like to proceed and I'll make sure to get back to you as soon as possible. Cheers!
In February 2019 we emailed you to cancelled our account that was not being used. You transferred the money back that year to our account and told us you would cancel the subscription. We discovered this year that you have still been taking the subscription money over the last two years. Please could you get back to us with a solution in sorting this out and refunding our money? The account has been cancelled so we have no why of talking to Help and Support. The message we keep getting back is.
"Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team".
You have a lot of our money and would like some help in having it transferred back into our account.
