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Forum Discussion
Dropbox still charges fee after cancellation,
I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
Daphne
Dropbox Staff
Dropbox Staff- I been canceled and I’m still being charged. This needs to be fixed asap
- Daphne
Hey caprice830, I'm sorry to hear about that!
So we can have a look into this, I've sent you a message to the email linked with your profile here.
When you have the chance, please check your inbox and we can take it from there.
Thanks!
I got charged even after cancelling my Dropbox Plus trial. Please help!
- I cancelled my account and still change want my money refund back
- Daphne
Hey Traceybroadwell, I hope you're well today!
Since I wouldn't be able to assist with billing issues here, we would need to go through our Support channel.
I was able to locate your open ticket with our Support team and just passed along your comments to my colleague there.
If you have any other questions about this, then please reply back to the email you received and my colleague will take it from there.
I hope this helps!
- I have same issue, and now drop box has been reactivated aswell...all the files i had deleted have come back!!!! I dont want dropbox anymore!!!
- Daphne
I'm sorry to hear about that lealeih and Denine!
I'd be happy to assist you both with this, but we'll need to look into some billing specific info.
Please can you both submit a ticket here through our Support channel and then let me know here the ticket number (eg. #1234567) that you receive?
I'll then be able to follow up with you via email to further investigate with you.
Thanks!
- Hi Daphne,
My ticket# is: 10502800
Hi I noticed I've been continuing to be charge after I downgraded to free account. I noticed I've been charged after cancelling for over a year... The last charge was [info removed as per Community Guidelines for security reasons] and my account is under [email removed]. Can you please refund all charges made after cancelling
- Daphne
Thanks for joining us here sunoceansand!
In order to assist you with this, you'll need to contact our Support team as we won't be able to discuss any billing or account specific info here. I just removed your personal info from your post for your security too.
Please submit a help request from here, towards the bottom of the page. I'd also suggest to do this while not signed into your Dropbox account, perhaps through an incognito window.
If you have any issues with this, please do let me know.
I hope this helps!
I cancelled my subscription in June of 2019 and have continued to be charged every month since then. I need to find out how to get refunded for those months and why I can’t get anyone on the phone. Seems like a scam to me. I’ve been charged $12 every month since June of last year AFTER I CANCELLED THIS SERVICE. I need someone to contact me ASAP! [personal info removed as per Community Guidelines]
- Daphne
Hi there Gailguerrieri, I'm sorry to hear about that!
Due to the nature of the issue and info we would need to look into with you, we'd need to further assist you through our Support channel.
Please submit a request from this page here via an incognito browsing window.
Let me know if you have any questions!
Got charged for the year after cancelling for 14 day trial. Need the refund
I was also charged after cancelling my free trial! I am certain I canceled it, and I am very disappointed to see a charge on my account as of today. How can I get a refund?
- Jay
Hi camillerb, thanks for joining the Community!
I'm sorry to hear about this situation. According to our system, I can see you were able to contact the support team directly regarding this matter, and they were able to resolve it for you.
If you require any further assistance, please let us know!
