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Forum Discussion
mattisjd
2 months agoNew member | Level 2
Why am I being charged for additional licenses when I didn't add them?
Anyone else experience frequently added licenses to your account that you did not authorize? This happened once in March, i contacted support and they reversed the charge, and all was normal. My ac...
Jay
2 months agoDropbox Staff
Hi mattisjd, thanks for bringing this to our attention.
In general, additional licenses to a Dropbox team wouldn't be added without notice, since this would only occur if a user requested access to join the team, and there were no free licenses available, or if you added a license manually.
Do you have the ticket ID from when you contacted the support team?
This will help me to look into this further.
- mattisjd2 months agoNew member | Level 2
There is no evidence of anyone re-adding a license to my account. The license was added when Dropbox renewed my subscription and charged my CC. 24377042.
I have had the issue occur in the past, and the issue was corrected then. Why this time it cannot be corrected, is beyond me. Dropbox support has completely went downhill.- Jay2 months agoDropbox Staff
Thanks for the info. As you're already in contact with the support, I can only recommend continuing with them regarding this matter, in order to see what else can be done from their end.
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