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Forum Discussion

7wolwerine's avatar
7wolwerine
New member | Level 1
5 days ago

Unable to claim promotion on my new HP OMEN computer

I got a brand new OMEN PC for Christmas and at first, there was Dropbox promo available in task bar (Win 11), but after installing the app from website the promo disappeared. It was supposed to be 25 GB for 12 months. I tried clean install but the pinned promo never showed up.

desktop
Promotions
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 days ago
    7wolwerine wrote:

    but after installing the app from website the promo disappeared

    Thats why. 

    You have to install directly using the software already installed on the machine. 

    The only way to get it now would be a factory reset of the device to use the preinstalled version. 

    • 7wolwerine's avatar
      7wolwerine
      New member | Level 1
      2 days ago

      I did factory reset the PC but the promo did not show up.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 days ago

        You will need to contact Omen support for assistance then. They will need to get that back on your machine to be able to claim it. 

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