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Forum Discussion
HP Promotion - issues with applying promotion
I purchased a brand new HP laptop and I got a prompt for a 100GB 12 month promotion. I clicked the promotion, logged into my Dropbox account and then got prompted to click the 'Dropbox installer'. That all went well but nothing changed to my account. I waited a full day but I still don't have the 100GB. Any help would be appreciated.
Hey ms_delacourt, thanks for joining our Community and happy new year!
If you take a look at this article, there's an FAQ section with reasons for ineligibility for the promotion; is it possible you're not eligible for some reason?
Let me know what you find.
- Hannah
Dropbox Staff
Hey ms_delacourt, thanks for joining our Community and happy new year!
If you take a look at this article, there's an FAQ section with reasons for ineligibility for the promotion; is it possible you're not eligible for some reason?
Let me know what you find.
Hi Hannah, thanks for your reply. Apparently I once linked another HP laptop to my dropbox account (over 5 yrs ago), without redeeming a promotion, and that excludes me from any HP promotions. Too bad. 🤷♀️
