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7wolwerine's avatar
7wolwerine
New member | Level 1
7 days ago

Unable to claim promotion on my new HP OMEN computer

I got a brand new OMEN PC for Christmas and at first, there was Dropbox promo available in task bar (Win 11), but after installing the app from website the promo disappeared. It was supposed to be 25...
desktop
Promotions
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7wolwerine wrote:

but after installing the app from website the promo disappeared

Thats why. 

You have to install directly using the software already installed on the machine. 

The only way to get it now would be a factory reset of the device to use the preinstalled version. 

7wolwerine's avatar
7wolwerine
New member | Level 1
5 days ago

I did factory reset the PC but the promo did not show up.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 days ago

    You will need to contact Omen support for assistance then. They will need to get that back on your machine to be able to claim it. 

    • 7wolwerine's avatar
      7wolwerine
      New member | Level 1
      5 days ago

      That was the first thing I did and they said they are not able to help me and that I should contact Dropbox support.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 days ago

        Hey 7wolwerine, happy new year!

        Do you have a screenshot of the promotion that you can send us?

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