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Forum Discussion
Refund for Dropbox charge
I recently changed jobs and my new job does not utilize Dropbox. Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan from Business to Basic. This past September (almost a year later) Dropbox charged me $158.88 for that basic plan. The charge went through automatically via PayPal which is the billing method I used when I was a paying subscriber.
Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service and no access to Billing Settings to prevent this error happening again. I have sent multiple emails to Dropbox, PayPal and my bank, protesting the charge. The only response I can get from Dropbox is through their Sales team, which of course, cannot help me. They send me back to Billing, whom I never hear from.
I'm hoping that someone in the community can help with this issue. I have always found their product to be good and have used it (at Business level subscription) for years. I'd rather not part ways with such a bad taste in my mouth.
Sorry for jumping in, NiThormaigh. Please send me the ticket number from your request, and I’ll leave an internal note to our support team on your behalf, as well.
- Rich
Super User II
NiThormaigh wrote:
Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thanks for responding, Rich. I've been able to submit a complaint this way. Will update when I hear back from Dropbox.
- Nancy
Dropbox Staff
Sorry for jumping in, NiThormaigh. Please send me the ticket number from your request, and I’ll leave an internal note to our support team on your behalf, as well.
