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Forum Discussion

NiThormaigh's avatar
NiThormaigh
Helpful | Level 5
12 months ago

Refund for Dropbox charge

I recently changed jobs and my new job does not utilize Dropbox.   Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan f...
cancellations
Refunds
  • Nancy's avatar
    Nancy
    12 months ago

    Sorry for jumping in, NiThormaigh. Please send me the ticket number from your request, and I’ll leave an internal note to our support team on your behalf, as well.

NiThormaigh's avatar
NiThormaigh
Helpful | Level 5

Thanks for responding, Rich.  I've been able to submit a complaint this way.  Will update when I hear back from Dropbox.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Sorry for jumping in, NiThormaigh. Please send me the ticket number from your request, and I’ll leave an internal note to our support team on your behalf, as well.

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