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Microsoft

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I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either. I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc) on my Pixel 8. I can no longer open files. Here's the message I get when I try to open a Dropbox file from within Microsoft Word: "Can't open file. [file name] is stored in an unsupported server location." If I try to open a file from within Dropbox, I get an error message that reads, "Can't complete task. Something went wrong. Please try again." I was initially able to open files within M365 Copilot, but I just started receiving the same message and I can't view any of my files. When I tried to connect a different Dropbox account, I received a message that said, "Access blocked: dropbox's request does not comply with Google's policies." Please note that the apps are all updated. I also uninstalled and reinstalled the apps in addition to restarting my phone. Furthermore, my Pixel device is properly linked to my Dropbox account PLEASE HELP!!
KathyMc4
2 days ago Place Integrations
91Views
0likes
18Comments
Impossible de modifier un fichier Excel, Word depuis un téléphone.
J'essaie de modifier un fichier Excel dans ma Dropbox depuis mon téléphone mais impossible. Ni par l'application ni en ligne via le navigateur. Sur le site d'aide il est indiqué de cliquer sur "modifier " le fichier. Or sur mon téléphone ce bouton n existe pas. J'ai une des dernières version d'android, un compte Microsoft payant avec la suite office installée sur mon teléphone. Et rien ne fonctionne. On me demande 5 fois de me connecter à mon compte Dropbox, alors que je le suis, les codes ne fonctionnent pas... je peux juste télécharger et modifier en local le fichier mais alors il ne se synchronise pas avec Dropbox. Complètement inutile. Aucune aide n est proposée, aucune conversation avec une solution non plus. Pourtant je ne dois pas être la seule avec un mobile quasi neuf, des applications à jours pour qui ca ne marche pas... rien n explique que ca ne fonctionne pas. Gros dysfonctionnement de Dropbox et grosse atteinte négative au service.
mala69
7 days ago Place Poser une question
12Views
0likes
1Comment
I can't open my Microsoft files when they're set to online-only.
Hi All, I can't seem to open documents when they are saved on Dropbox. My files are set to online only. However, photos and other media does not have an issue. But office and pdf often encounter an issue where they don't open or the dialogue box just keeps loading. When I move files outside dropbox, they open just fine. Thank you for your help.
larsd888
15 days ago Place View, download, and export
30Views
0likes
3Comments
Access Blocked: Dropbox's request does not comply with Google policies.
Hi I am trying to open an Excel workbook via Dropbox on my S24 Ultra so that it will save directly to it. I go through the log in process for Dropbox in Excel and I'm getting a message saying "Access blocked: Dropbox's request does not comply with Google's policies". I've tried add Dropbox directly in the app and I get the same message. Please help!
Chris Lovegrove
18 days ago Place Integrations
114Views
0likes
14Comments
エクセルファイルがフリーズする
数日前からdropbox内のエクセルファイルを開こうとすると途中でフリーズしてしまうようになりました。 microsoft365の購入元のサポートに連絡したところ、同様現象の問い合わせが複数件来ているとのことでしたが、その時点では原因は不明でした。 dropbox内のフォルダのショートカットをデスクトップに保存していますが、dropboxアプリを終了するとショートカットのフォルダからエクセルファイルを通常通り開けます。エクセル以外はワードを含め、開けないファイルはありません。この現象の解決方法をご存じでしたらご教示ください。 OS:windows11
Solved
cone-
20 days ago Place 質問する
234Views
0likes
3Comments
DropboxからOffice製品を開く際の挙動に関して
【事象】 DropboxからOfficeファイルを開こうとすると、ファイル開くまでのダイアログが100%の表示から止まりファイルを開くことが出来ません【現時点で見つけている対処法】・オフィスソフト内で「Dropbox for Teams」のサービスに接続済みの場合に発生しています・再度当該サービスの連携、アカウントへのログインし直しを行うことで解消します・ただ、ファイルがWOPI: Web Application Open Platform Interface)経由で開かれるように勝手に変更が行われてしまっているように見えます【聞きたい内容】・なぜこのような事象が起きているのか・WOPI経由で開くようになってしまっている挙動の直し方よろしくお願いします
Chinatsu
21 days ago Place 質問する
137Views
0likes
1Comment
The Dropbox plug in for Outlook remains greyed out, and content doesn't appear.
I have a new laptop on Win11 and I added the Dropbox plug-in for Outlook. But it remains greyed out and the folder that should appear on the left folder navigation is missing. I installed the local app and that seems to be working fine. I have tried uninstalling and reinstalling, fully updated windows, the laptop, and the applications. Nothing seems to work.. I had wondered if it was due to my drop box being personal or if there was another issue. It was working correctly on my old system. Thanks
Melakesh
21 days ago Place Integrations
31Views
0likes
1Comment
Desktop app on Windows doesn't display correctly. The pop up window looks duplicated.
In the app window when I try to select an icon at the top another duplicate but smaller window appears. The same issue occurs in other places (see 2nd screenshot). I've tried uninstalling and re-installing the app but the same problem occurs. Does anyone know how to fix this?
Solved
Tim_J
2 months ago Place Apps and Installations
54Views
0likes
5Comments
Transfert bloqué via fenêtre contextuelle Windows 11
Bonjour, j’ai récemment changé d’ordinateur et je suis passé sur Windows 11. J’avais pour habitue d’utiliser la fonction de transfert de fichier via la fenêtre contextuelle de Windows mais depuis le changement d’ordinateur mes transferts restent bloqués à 0%. Merci par avance pour votre aide.
Robin J
2 months ago Place Poser une question
30Views
0likes
3Comments
Co-authoring does not begin when opening files from File Explorer (Windows 11)
Hi, I have just upgraded from a personal dropbox account to business standard (a team of 3 members), and also subscribed to M365 apps for business. After following the steps on 'Getting started with Microsoft co-authoring for Dropbox" https://learn.dropbox.com/self-guided-learning/microsoft-co-authoring-for-dropbox-course/microsoft-co-authoring-for-dropbox-guide I am able to open files in the Team Folder within Excel / Word with co-authoring enabled (auto-save on). However, when I open the same files directly from File Explorer (Windows 11), the file will be opened the same way like when I was using a personal account (not co-authoring, auto-save off by default, still seeing dropbox badge). My team member followed the same step and did not experienced any issue. Please help :(((
ktkayee
2 months ago Place Dropbox/Microsoft Co-Authoring
201Views
0likes
12Comments

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can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.","conversation":{"__ref":"Conversation:conversation:828199"},"id":"message:828199","revisionNum":2,"uid":828199,"depth":0,"board":{"__ref":"Forum:board:101001017"},"author":{"__ref":"User:user:1734984"},"metrics":{"__typename":"MessageMetrics","views":91},"postTime":"2025-03-28T04:37:03.686-07:00","lastPublishTime":"2025-03-28T05:37:43.089-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either. \n I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc) on my Pixel 8. \n I can no longer open files. Here's the message I get when I try to open a Dropbox file from within Microsoft Word: \"Can't open file. [file name] is stored in an unsupported server location.\" \n If I try to open a file from within Dropbox, I get an error message that reads, \"Can't complete task. Something went wrong. Please try again.\" \n I was initially able to open files within M365 Copilot, but I just started receiving the same message and I can't view any of my files. \n When I tried to connect a different Dropbox account, I received a message that said, \"Access blocked: dropbox's request does not comply with Google's policies.\" \n Please note that the apps are all updated. I also uninstalled and reinstalled the apps in addition to restarting my phone. Furthermore, my Pixel device is properly linked to my Dropbox account \n PLEASE HELP!! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1192","kudosSumWeight":0,"repliesCount":18,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827651":{"__typename":"Conversation","id":"conversation:827651","topic":{"__typename":"ForumTopicMessage","uid":827651},"lastPostingActivityTime":"2025-03-25T06:48:00.025-07:00","solved":false},"Category:category:102007A":{"__typename":"Category","id":"category:102007A","displayId":"102007A"},"Forum:board:102001000":{"__typename":"Forum","id":"board:102001000","displayId":"102001000","nodeType":"board","conversationStyle":"FORUM","title":"Poser une question","shortTitle":"Poser une question","parent":{"__ref":"Category:category:102007A"}},"User:user:1908443":{"__typename":"User","uid":1908443,"login":"mala69","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1908443"},"ForumTopicMessage:message:827651":{"__typename":"ForumTopicMessage","subject":"Impossible de modifier un fichier Excel, Word depuis un téléphone.","conversation":{"__ref":"Conversation:conversation:827651"},"id":"message:827651","revisionNum":1,"uid":827651,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:1908443"},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-03-23T12:48:28.564-07:00","lastPublishTime":"2025-03-23T12:48:28.564-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" J'essaie de modifier un fichier Excel dans ma Dropbox depuis mon téléphone mais impossible. Ni par l'application ni en ligne via le navigateur. Sur le site d'aide il est indiqué de cliquer sur \"modifier \" le fichier. Or sur mon téléphone ce bouton n existe pas. J'ai une des dernières version d'android, un compte Microsoft payant avec la suite office installée sur mon teléphone. Et rien ne fonctionne. On me demande 5 fois de me connecter à mon compte Dropbox, alors que je le suis, les codes ne fonctionnent pas... je peux juste télécharger et modifier en local le fichier mais alors il ne se synchronise pas avec Dropbox. Complètement inutile. Aucune aide n est proposée, aucune conversation avec une solution non plus. Pourtant je ne dois pas être la seule avec un mobile quasi neuf, des applications à jours pour qui ca ne marche pas... rien n explique que ca ne fonctionne pas. Gros dysfonctionnement de Dropbox et grosse atteinte négative au service. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"972","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826664":{"__typename":"Conversation","id":"conversation:826664","topic":{"__typename":"ForumTopicMessage","uid":826664},"lastPostingActivityTime":"2025-03-17T06:17:07.939-07:00","solved":false},"User:user:1904027":{"__typename":"User","uid":1904027,"login":"larsd888","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1904027"},"ForumTopicMessage:message:826664":{"__typename":"ForumTopicMessage","subject":"I can't open my Microsoft files when they're set to online-only.","conversation":{"__ref":"Conversation:conversation:826664"},"id":"message:826664","revisionNum":2,"uid":826664,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1904027"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-03-16T18:25:50.372-07:00","lastPublishTime":"2025-03-17T06:17:07.939-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi All, \n I can't seem to open documents when they are saved on Dropbox. My files are set to online only. However, photos and other media does not have an issue. But office and pdf often encounter an issue where they don't open or the dialogue box just keeps loading. \n When I move files outside dropbox, they open just fine. \n Thank you for your help. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"372","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:824855":{"__typename":"Conversation","id":"conversation:824855","topic":{"__typename":"ForumTopicMessage","uid":824855},"lastPostingActivityTime":"2025-03-14T12:23:27.066-07:00","solved":false},"User:user:1905517":{"__typename":"User","uid":1905517,"login":"Chris Lovegrove","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1905517"},"ForumTopicMessage:message:824855":{"__typename":"ForumTopicMessage","subject":"Access Blocked: Dropbox's request does not comply with Google policies.","conversation":{"__ref":"Conversation:conversation:824855"},"id":"message:824855","revisionNum":2,"uid":824855,"depth":0,"board":{"__ref":"Forum:board:101001017"},"author":{"__ref":"User:user:1905517"},"metrics":{"__typename":"MessageMetrics","views":114},"postTime":"2025-03-03T23:54:43.318-08:00","lastPublishTime":"2025-03-04T00:20:45.394-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi \n I am trying to open an Excel workbook via Dropbox on my S24 Ultra so that it will save directly to it. \n I go through the log in process for Dropbox in Excel and I'm getting a message saying \"Access blocked: Dropbox's request does not comply with Google's policies\". \n I've tried add Dropbox directly in the app and I get the same message. Please help! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"359","kudosSumWeight":0,"repliesCount":14,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826303":{"__typename":"Conversation","id":"conversation:826303","topic":{"__typename":"ForumTopicMessage","uid":826303},"lastPostingActivityTime":"2025-03-12T23:34:29.742-07:00","solved":true},"Category:category:107007A":{"__typename":"Category","id":"category:107007A","displayId":"107007A"},"Forum:board:107001000":{"__typename":"Forum","id":"board:107001000","displayId":"107001000","nodeType":"board","conversationStyle":"FORUM","title":"質問する","shortTitle":"質問する","parent":{"__ref":"Category:category:107007A"}},"User:user:1906902":{"__typename":"User","uid":1906902,"login":"cone-","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1906902"},"ForumTopicMessage:message:826303":{"__typename":"ForumTopicMessage","subject":"エクセルファイルがフリーズする","conversation":{"__ref":"Conversation:conversation:826303"},"id":"message:826303","revisionNum":1,"uid":826303,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1906902"},"metrics":{"__typename":"MessageMetrics","views":234},"postTime":"2025-03-12T20:52:31.088-07:00","lastPublishTime":"2025-03-12T20:52:31.088-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 数日前からdropbox内のエクセルファイルを開こうとすると途中でフリーズしてしまうようになりました。 microsoft365の購入元のサポートに連絡したところ、同様現象の問い合わせが複数件来ているとのことでしたが、その時点では原因は不明でした。 dropbox内のフォルダのショートカットをデスクトップに保存していますが、dropboxアプリを終了するとショートカットのフォルダからエクセルファイルを通常通り開けます。エクセル以外はワードを含め、開けないファイルはありません。この現象の解決方法をご存じでしたらご教示ください。 OS:windows11 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"287","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825983":{"__typename":"Conversation","id":"conversation:825983","topic":{"__typename":"ForumTopicMessage","uid":825983},"lastPostingActivityTime":"2025-03-11T17:19:51.461-07:00","solved":false},"User:user:1906574":{"__typename":"User","uid":1906574,"login":"Chinatsu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1906574"},"ForumTopicMessage:message:825983":{"__typename":"ForumTopicMessage","subject":"DropboxからOffice製品を開く際の挙動に関して","conversation":{"__ref":"Conversation:conversation:825983"},"id":"message:825983","revisionNum":1,"uid":825983,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1906574"},"metrics":{"__typename":"MessageMetrics","views":137},"postTime":"2025-03-11T01:17:04.924-07:00","lastPublishTime":"2025-03-11T01:17:04.924-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 【事象】 DropboxからOfficeファイルを開こうとすると、ファイル開くまでのダイアログが100%の表示から止まりファイルを開くことが出来ません【現時点で見つけている対処法】・オフィスソフト内で「Dropbox for Teams」のサービスに接続済みの場合に発生しています・再度当該サービスの連携、アカウントへのログインし直しを行うことで解消します・ただ、ファイルがWOPI: Web Application Open Platform Interface)経由で開かれるように勝手に変更が行われてしまっているように見えます【聞きたい内容】・なぜこのような事象が起きているのか・WOPI経由で開くようになってしまっている挙動の直し方よろしくお願いします ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"355","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826142":{"__typename":"Conversation","id":"conversation:826142","topic":{"__typename":"ForumTopicMessage","uid":826142},"lastPostingActivityTime":"2025-03-11T16:42:57.194-07:00","solved":false},"User:user:1906526":{"__typename":"User","uid":1906526,"login":"Melakesh","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1906526"},"ForumTopicMessage:message:826142":{"__typename":"ForumTopicMessage","subject":"The Dropbox plug in for Outlook remains greyed out, and content doesn't appear.","conversation":{"__ref":"Conversation:conversation:826142"},"id":"message:826142","revisionNum":2,"uid":826142,"depth":0,"board":{"__ref":"Forum:board:101001017"},"author":{"__ref":"User:user:1906526"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-03-11T15:56:35.749-07:00","lastPublishTime":"2025-03-11T16:37:44.143-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a new laptop on Win11 and I added the Dropbox plug-in for Outlook. But it remains greyed out and the folder that should appear on the left folder navigation is missing. I installed the local app and that seems to be working fine. I have tried uninstalling and reinstalling, fully updated windows, the laptop, and the applications. Nothing seems to work.. I had wondered if it was due to my drop box being personal or if there was another issue. It was working correctly on my old system. \n Thanks ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"511","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:824054":{"__typename":"Conversation","id":"conversation:824054","topic":{"__typename":"ForumTopicMessage","uid":824054},"lastPostingActivityTime":"2025-02-26T07:51:51.802-08:00","solved":true},"User:user:498037":{"__typename":"User","uid":498037,"login":"Tim_J","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:498037"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNTQtakljaVpz?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNTQtakljaVpz?revision=2","title":"image.png","associationType":"BODY","width":515,"height":302,"altText":""},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNTQtTHJQZUxY?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNTQtTHJQZUxY?revision=2","title":"image.png","associationType":"BODY","width":687,"height":583,"altText":""},"ForumTopicMessage:message:824054":{"__typename":"ForumTopicMessage","subject":"Desktop app on Windows doesn't display correctly. The pop up window looks duplicated.","conversation":{"__ref":"Conversation:conversation:824054"},"id":"message:824054","revisionNum":2,"uid":824054,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:498037"},"metrics":{"__typename":"MessageMetrics","views":54},"postTime":"2025-02-26T02:28:21.253-08:00","lastPublishTime":"2025-02-26T03:18:59.972-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In the app window when I try to select an icon at the top another duplicate but smaller window appears. The same issue occurs in other places (see 2nd screenshot). I've tried uninstalling and re-installing the app but the same problem occurs. Does anyone know how to fix this? \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"296","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNTQtakljaVpz?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNTQtTHJQZUxY?revision=2\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:821653":{"__typename":"Conversation","id":"conversation:821653","topic":{"__typename":"ForumTopicMessage","uid":821653},"lastPostingActivityTime":"2025-02-14T04:02:01.233-08:00","solved":false},"User:user:1902149":{"__typename":"User","uid":1902149,"login":"Robin J","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1902149"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjE2NTMtN3lyWE9r?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjE2NTMtN3lyWE9r?revision=1","title":"Capture d'écran 2025-02-10 191523.png","associationType":"BODY","width":489,"height":598,"altText":""},"ForumTopicMessage:message:821653":{"__typename":"ForumTopicMessage","subject":"Transfert bloqué via fenêtre contextuelle Windows 11","conversation":{"__ref":"Conversation:conversation:821653"},"id":"message:821653","revisionNum":1,"uid":821653,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:1902149"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-02-10T10:18:04.296-08:00","lastPublishTime":"2025-02-10T10:18:04.296-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Bonjour, j’ai récemment changé d’ordinateur et je suis passé sur Windows 11. J’avais pour habitue d’utiliser la fonction de transfert de fichier via la fenêtre contextuelle de Windows mais depuis le changement d’ordinateur mes transferts restent bloqués à 0%. Merci par avance pour votre aide. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"308","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjE2NTMtN3lyWE9r?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:818260":{"__typename":"Conversation","id":"conversation:818260","topic":{"__typename":"ForumTopicMessage","uid":818260},"lastPostingActivityTime":"2025-02-14T02:18:12.058-08:00","solved":false},"Forum:board:1012forum-board":{"__typename":"Forum","id":"board:1012forum-board","displayId":"1012forum-board","nodeType":"board","conversationStyle":"FORUM","title":"Dropbox/Microsoft Co-Authoring","shortTitle":"Forum","parent":{"__ref":"GroupHub:grouphub:1012"}},"User:user:1458520":{"__typename":"User","uid":1458520,"login":"ktkayee","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1458520"},"ForumTopicMessage:message:818260":{"__typename":"ForumTopicMessage","subject":"Co-authoring does not begin when opening files from File Explorer (Windows 11)","conversation":{"__ref":"Conversation:conversation:818260"},"id":"message:818260","revisionNum":1,"uid":818260,"depth":0,"board":{"__ref":"Forum:board:1012forum-board"},"author":{"__ref":"User:user:1458520"},"metrics":{"__typename":"MessageMetrics","views":201},"postTime":"2025-01-16T07:49:42.360-08:00","lastPublishTime":"2025-01-16T07:49:42.360-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I have just upgraded from a personal dropbox account to business standard (a team of 3 members), and also subscribed to M365 apps for business. After following the steps on 'Getting started with Microsoft co-authoring for Dropbox\" https://learn.dropbox.com/self-guided-learning/microsoft-co-authoring-for-dropbox-course/microsoft-co-authoring-for-dropbox-guide I am able to open files in the Team Folder within Excel / Word with co-authoring enabled (auto-save on). However, when I open the same files directly from File Explorer (Windows 11), the file will be opened the same way like when I was using a personal account (not co-authoring, auto-save off by default, still seeing dropbox badge). My team member followed the same step and did not experienced any issue. 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