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angryoldman's avatar
angryoldman
New member | Level 2
2 years ago

Unauthorized Dropbox Fax account and charge

I was awakened by an account alert I was being charged $180 for Dropbox Fax but, I never signed up and never used Dropbox fax. This is not authorized by me and I need my money ASAP ticket 22792660 was assigned to my issue but it says they're having a lot of issues with work load. This isn't my issue, I didn't authorize this signup or charge

  • Hey angryoldman, thanks for letting us know about this.

     

    I can see from your ticket, that you're already in contact with a member of our team about this.

     

    I passed your comments along to the agent working on your case and raised the priority of your ticket, so they'll be replying back to you the soonest possible.

     

    Have a great week ahead!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    If you never gave Dropbox your card details then you need to speak to your card company as your card has been compromised. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey angryoldman, thanks for letting us know about this.

     

    I can see from your ticket, that you're already in contact with a member of our team about this.

     

    I passed your comments along to the agent working on your case and raised the priority of your ticket, so they'll be replying back to you the soonest possible.

     

    Have a great week ahead!

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