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Questions regarding the cancellation of my Dropbox Sign subscription
Dear Support Team I hope you are well. I am writing to clarify the implications of cancelling my contract and subscription with HelloSign. I signed the Terms and Conditions in June 2022, and my billing cycle is every November. The next credit card charge is scheduled for 14 November 2025. While I intend to cancel my contract before June this year in accordance with the notice period, I would appreciate your guidance on the following points: If I cancel the contract before June, will my access to the system be revoked immediately, even though the subscription has already been paid through November 2025? Will I continue to have full access to the platform and services until the current subscription period ends in November 2025? Once the subscription lapses in November 2025, how long (if at all) will I continue to have access to the system—for example, for record-keeping, exporting data, or account closure activities? Your assistance in clarifying these points will help us plan our transition effectively.
I can't add a third signer when sending a request via the Signatures tab.
Hi, I have the same problem and have tried with a different browser and even incognito mode on my current one. When I try to enter a third signer/receiver of a PDF-file which I want to be signed - a message appears that only two signers is possible. I have done this hundreds of times and have never had the above problem. Thanks in advance.I can't change my Dropbox Sign settings, as the webpage keeps refreshing.
I am having so much trouble finding a way to change the send settings for my Dropbox Sign. Whenever I head to templates and go to the upper right icon and click on settings, the page just reloads and goes right back to the templates home page. Has anyone else experienced this issue?
Dropbox Sign - Text tags partially visible during signing.
Hey everyone, As the title suggests, I'm facing an issue where text tags are not removed when a document is sent for signing (when the user opens it for signing), even though the `hide_text_tags` flag is set to true. This problem started recently—it used to work fine before. I'm wondering what might have changed and if there's a way to fix this. P.S. I know the documentation suggests changing the font color to match the background instead of using `hide_text_tags`, but I have many documents to update, so I'm looking for a programmatic solution. Ref: Text Tags Walkthrough | Dropbox Sign for Developers Any insights would be appreciated!Getting an error "Your request contains errors and/or invalid data." when submitting document
Hello, I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature. I've tried a separate wifi connection, incognito mode and a different browser. No idea why this is happening now. Please help.
Dropbox Fax is not working
Dear Dropbox Community, I'm writing to express my extreme frustration and concern regarding the complete failure of Dropbox Fax. I've been a premium subscriber for three months, and during that time, I have not received a single fax. This is unacceptable. Like many of you, I rely on fax services for important documents. The fact that Dropbox Fax is completely unreliable is not only inconvenient but potentially damaging. I've spent time and money on a service that simply doesn't work. My attempts to resolve this with Dropbox customer support have been utterly fruitless. They offer only email support, which is slow and unhelpful, and they refuse to issue refunds for their non-functional service. This is a clear case of profiting from a service they are unable to provide. Furthermore, I've seen reports of security breaches within the Dropbox system. This raises serious concerns about the safety and security of our sensitive information. I'm seriously considering pursuing legal action against Dropbox for this breach of trust and the financial losses incurred. I believe that a company that collects money for a service it cannot deliver should be held accountable. I urge anyone else experiencing similar issues with Dropbox Fax to share their experiences here. We need to collectively voice our concerns and explore all available options, including legal recourse, to ensure that Dropbox addresses this issue and compensates its customers. Has anyone else experienced: Complete failure to receive faxes? Unresponsive or unhelpful customer support? Concerns about security breaches? Difficulty in recieving refunds? Let's discuss our options and explore how we can hold Dropbox accountable for this unacceptable service.
