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Forum Discussion

angryoldman's avatar
angryoldman
New member | Level 2
2 years ago

Unauthorized Dropbox Fax account and charge

I was awakened by an account alert I was being charged $180 for Dropbox Fax but, I never signed up and never used Dropbox fax. This is not authorized by me and I need my money ASAP ticket 22792660 wa...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey angryoldman, thanks for letting us know about this.

     

    I can see from your ticket, that you're already in contact with a member of our team about this.

     

    I passed your comments along to the agent working on your case and raised the priority of your ticket, so they'll be replying back to you the soonest possible.

     

    Have a great week ahead!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey angryoldman, thanks for letting us know about this.

 

I can see from your ticket, that you're already in contact with a member of our team about this.

 

I passed your comments along to the agent working on your case and raised the priority of your ticket, so they'll be replying back to you the soonest possible.

 

Have a great week ahead!

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