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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
Denine's avatar
Denine
New member | Level 2
I have same issue, and now drop box has been reactivated aswell...all the files i had deleted have come back!!!! I dont want dropbox anymore!!!
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

I'm sorry to hear about that lealeih and Denine!

I'd be happy to assist you both with this, but we'll need to look into some billing specific info.

Please can you both submit a ticket here through our Support channel and then let me know here the ticket number (eg. #1234567) that you receive?

I'll then be able to follow up with you via email to further investigate with you.

Thanks!

  • lealeih's avatar
    lealeih
    New member | Level 2
    5 years ago
    Hi Daphne,

    My ticket# is: 10502800
    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for getting back to me here lealeih!

       

      I found your ticket and I can see that a member of our team got back to you there recently. When you have the chance, please check your inbox for their reply and they'll be able to assist you further.

       

      Cheers!

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