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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
Madison-7's avatar
Madison-7
New member | Level 2
4 years ago
Hi I thought I canceled my drop box account I haven’t used in 2 months and I just got charged twice.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    I'm sorry to hear about that Madison-7!

    Can you clarify for me, are the charges made through the Google/Apple app store, or directly to Dropbox? You can see this from your bank statement.

    If the charge is directly to Dropbox, can you use the lookup tool here to see if the charges might be associated with a different account?

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