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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
Traceybroadwell's avatar
Traceybroadwell
Explorer | Level 3
I cancelled my account and still change want my money refund back
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey Traceybroadwell, I hope you're well today!

Since I wouldn't be able to assist with billing issues here, we would need to go through our Support channel.

I was able to locate your open ticket with our Support team and just passed along your comments to my colleague there. 

If you have any other questions about this, then please reply back to the email you received and my colleague will take it from there.

I hope this helps!

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