You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Suspicious email about a charge?
I received this email today and don’t know what to make of it. I definitely didn’t buy what is in the invoice. The email this came from is non-reply@dropbox.com. It has the drop box logo and at the bottom of the page it says Dropbox invoice but everything in the email says PayPal. I took screenshots I wish I could upload on here to show.
To: PayPal User
billing.receipt@PayPal.com
From: no-reply@PayPal.com
Issued March 24, 2023
Confirmation of Dogecoin (DOGE) purchase:
$634.83 via PayPal. Funds will reflect in account
Title within 24 hours. For refund or cancellation,
contact support at: +1_(888) 510-8004
Hi dmccandless Megy86 and Kennymb5384
Thanks for reporting this. If you could forward these emails to abuse@dropbox.com we will be able to look into this matter in further detail.
Regards,
Ben
hi I received an invoice that was supposedly paid for a total of 780 dollars, I never use dropbox anymore and I cant find any information on this invoice it states it was for a Annual premium subscription and the email is a confirmed dropbox email that has sent me emails letting me know I have logged in before. I don't know who to contact and if this charge is actually going to be posted on my card. Thank you
I received this email that is from no-reply@dropbox.com but the sender name says Paypal corp and if you hit reply it is addressed to a gmail that has nothing to do with Dropbox. This was what the email showed—also, not my Gmail address. The bottom of the email says Paypal corp sent you an email using dropbox invoice. I'm assuming this is a scam email, just want to know if anyone else got anything like this.
- Jay
Dropbox Staff
Hi livvvv4, thanks for bringing this to our attention.
Please could you forward this email to abuse@dropbox.com for them to investigate this matter in more detail.
They'll be able to look into this further.
- I also received one. And the email I got it from wasn't registered. Because I used that same address to create a new account.
- Possibly a glitch or spam? Yahoo verified the sender of the email so I’m super confused
- I got an email this morning as well from no-reply@dropbox and it said an invoice of $789.40 had been paid today for a premium account. It even has Dropbox’s PO Box in SF. There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.
- Rich
Super User II
Msmariko wrote:
There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.Very good that you checked for actual contact information on the official Dropbox site. This is the first thing that I try to teach my users about how to spot a scam! Verify information before blinding calling a number.
This isn't directed at you specifically and I'm making this large and bold so everyone sees it.
Dropbox does not have a phone number for their help desk. The only phone support they offer is for Business accounts, and it's handled via a callback. There is no published number. If anyone is telling you to contact the Dropbox help desk and have provided a phone number to call, it's a scam.
- Megan
Hi Megy86, thanks for posting here today!
In regards to this email that you received, are you certain that it's coming from non-reply@dropbox.com?
Based on the body, it sounds a bit odd indeed, but I'd love to be able to see some screenshots on my end of this too. When you try to respond back to me here, do you see a camera-like icon, in order to attach your content?
Let me know more, and we'll take it from there!
- No I don’t see a camera. Is there another way to send a image or can forward the email somewhere?
- I just received the same email for the same amount. I do not notice any odd activity on my PayPal account, but the email did appear to come from a @paypal.com domain when you hit reply.
Just received the exact same email.
- Rich
dmccandless wrote:
Just received the exact same email.
That's not an invoice from Dropbox. That's someone sending you an invoice (legitimate or not, I can't answer) using the Dropbox Invoice service. If you don't know the sender, be sure to research it thoroughly before making a payment.
This is the one I received. Same amount, and it said it is: Confirmation of Dogecoin (DOGE) purchase: $634.83 via PayPal. Funds will reflect in account within 24 hours. For refund or cancellation, contact support at:
+1 (888) 510-5776- Rich
Kennymb5384 wrote:
This is the one I received. Same amount, and it said it is: Confirmation of Dogecoin (DOGE) purchase
Obviously not an invoice from Dropbox. I'd report it to PayPal as a scam.
I got an email from dropbox@support.com giving me an invoice for $789.40. Today is March 27th, 2023 and the email says I paid the invoice on March 28th, 2023. I have absolutely no card associated with my dropbox account and I never have had a paid membership. The email looks like is from dropbox.com and even has links to the dropbox website. Here is the email:
Someone please help me, I need to know if this is real or not because I have no idea who is paying for this. It was sent to my email that is the same email is use for my (free) dropbox account. When I called the number, it sounded like the man was running or biking, and he asked me to download anydesk.com which is a software to control other peoples computers. I hung up right then. Someone please help me, Im worried it will charge me tomorrow somehow.
