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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
Vishalan Naidu's avatar
Vishalan Naidu
New member | Level 2
4 years ago

I recently cancelled a subscription on the same day that i purchased it.  The full amount was however not refunded.  Why did that happen?  I would like a full refund as I cancelled the subscription on the same day that i purchased it.

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey Vishalan Naidu and tomkat1997, thanks for reaching out to us about this and sorry to hear about your frustration. 

    Due to account-specific information that's needed to look into this, I'd recommend continuing via ticket. 

    I'm more than happy to send you one, but you can also submit a request from this link (without being signed in). 

    Let me know how you'd like to proceed and I'll make sure to get back to you as soon as possible. Cheers!

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