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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hi AndrewP, I hope you're well today!

 

Since you mentioned that you started a free trial, was this possible done through the Dropbox app on your mobile device?

 

If so, please check out this article here with the steps on how to cancel and look into a refund for this charge.

 

Otherwise, we would need to look into this with you via our Support channel due to the nature of the info we'd need to discuss with you.

 

While signed into the account you had the trial with, please visit this page and fill in the relevant details under "Submit a Help Request".

 

Let me know if you have any questions!

AndrewP's avatar
AndrewP
New member | Level 2
5 years ago

Hi!

 

I can't sign in with the account that i had the free trial with because i deleted it when i cancelled the free trial.

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for getting back to me here AndrewP!

     

    In that case, via an incognito window please visit this page and fill in the "Submit a Help Request" form under there.

     

    You can enter "Not sure" for the first option and then please make sure to enter an email address that you can access and receive emails to, and then fill in the rest with the requested details.

     

    Feel free to let me know the ticket number you receive (eg. #1234567) and I can follow up with you there.

     

    Thanks!

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