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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
Divineglory's avatar
Divineglory
New member | Level 2
This happened to me and I cannot get a real person's email. Can someone from Dropbox please contact me?
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Divineglory, I'd be happy to help out with this!

I've reached out to the email linked with your profile here. Please check your inbox when you have a moment and we'll take it from there.

Thanks!

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