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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
mjsc's avatar
mjsc
Explorer | Level 3
4 years ago

I have cancelled my account in March 2020 and received an email about closure. After I reviewed my paypal account a few days ago I saw 119,88€ of fee is withdrawn from my paypal account and I can not see the explanation because the dropbox account is closed for me. I wrote an email to dropbox support but get no answer.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey mjsc, I'd be more than happy to help look into this with you. 

    Since you mention that you've been in touch with our Support team, could you let me know the ticket ID (eg. #1234567)?

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