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Forum Discussion

EmmaRoseR's avatar
EmmaRoseR
New member | Level 2
2 years ago

Changing from Monthly to Annual plan through Google Play Store

Hello! I have a monthly plus membership through the Google Play store. I would like to change it to an annual membership as I assume that will save me money. However, when I go to do this through the play store, it says "this Google account does not have a subscription to your current plan." But I do, I pay for it every month. How can this be resolved please?
Account Settings
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upgrades
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey EmmaRoseR, sorry to hear you're having issues with this. 

     

    Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, have you ensured that you're using the same email address for your Dropbox account and your Google Play account?

     

    Keep  us posted, Emma!

    • EmmaRoseR's avatar
      EmmaRoseR
      New member | Level 2
      2 years ago
      Hello,
      I would like to show you a screenshot but I'm not sure how to do that here. As for your other question, yes, I have checked that my Google Play and Dropbox accounts are both signed in with my mail gmail account.

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