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SC1313's avatar
SC1313
New member | Level 2
2 years ago

Changing email

Hi

The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?


  • SC1313 wrote:

    The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?


    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    SC1313 wrote:

    The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?


    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    • PruePlace's avatar
      PruePlace
      New member | Level 2

      I am having the same problem. Did you find a way to get back into your dropbox account? Thanks

  • ecvanbeek's avatar
    ecvanbeek
    Explorer | Level 3

    ik heb een nieuw e-mailadres en ben mijn wachtwoord kwijt. Als ik een nieuw wachtwoord vraag wordt deze naar mijn oude niet meer betaande e-mailadres gestuurd. Hoe kan ik bij mijn oude dropboxgegevens

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey ecvanbeek - sorry to hear about this.

       

      Have you by any chance tried re-creating the email address perhaps? 

       

      Do you happen to have linked any devices to the account in the past? 

       

      If not, I'm afraid we won't be able to help much without access to the email address that's associated with the Dropbox account in question. 

       

      ---

       

      Hallo ecvanbeek, sorry om dit te horen.

       

      Heb je toevallig geprobeerd het e-mailadres opnieuw aan te maken?

       

      Heeft u in het verleden toevallig apparaten aan het account gekoppeld?

       

      Als dat niet het geval is, ben ik bang dat we niet veel kunnen helpen zonder toegang tot het e-mailadres dat aan het betreffende Dropbox-account is gekoppeld.

      • PruePlace's avatar
        PruePlace
        New member | Level 2

        Are you saying we will lose all of our data in the dropbox account if we do not have access to our original email?  

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