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SC1313's avatar
SC1313
New member | Level 2
2 years ago

Changing email

Hi The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without a...
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  • Rich's avatar
    Rich
    2 years ago
    SC1313 wrote:

    The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
SC1313 wrote:

The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • PruePlace's avatar
    PruePlace
    New member | Level 2
    2 years ago

    I am having the same problem. Did you find a way to get back into your dropbox account? Thanks

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