You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I paid for a Plus account, but I'm still being told I don't have enough space.
The account shows 2GB (not TB). When I try to copy something, the account tells me not enough space... When I click on 'Upgrade' I see a message telling me I have PLUS. And still on 2GB... It's not this account, but [removed per Community Guidelines] Please fix this. Reaching you in another way is nearly impossible.
I'm on Basic, even though I paid, and I see this error "user associated with invoice is disabled".
Hi, I pre-paid for a year of Dropbox Plus using an email but when I login, it's saying I'm on basic and when I check the credit card transaction, it states "user associated with invoice is disabled; please submit a billing help request" Not sure how to do that since I only have a basic account.
Update billing info - Forcing me to upgrade plan..
I have tried to update my billing info, which appears to save, however it then directs me to the plan configuration page and wont let me continue unless I select an upgraded plan. Which I do not need. This is obviously a bug or pretty low tactic to force plan upgrades. There should be an option to retry payment method, or an option to have multiple payment methods. I do not wish to lose access to my account, but i'm also not going to be pushed into an upgrade I dont need. Any solutions for this?
Cannot upgrade to a Dropbox Business plan because current subscription is managed by Apple App Store
Hi, we would like to upgrade from Plus to Business. The current Plus subscription has managed by the Apple App Store. We already cancelled the subscription there and it is already expired (as of 2024-11-19). However, it is still not possible to upgrade to business because it still claims that the subscription is managed by Apple App Store. Does anyone have an idea what else we can do to upgrade the account to Business without the use of the apple app store but directly from the Dropbox page? Thank you very much and best regards - RichardI can't redeem a Dropbox Plus license key bought from Amazon
I tried to redeem one of the license keys that I bought in the past. To my surprise, I got the error message, "That license key has been invalidated. If you’re having trouble, please contact support". I paste a screenshot below I have renewed my subscription in this way for the past few years and it was always successful until this time. The license keys (I have two) that I tried today was shipped and sold by Amazon.com (not any third party vendor) in 2018. Here are more details: Item name: "Dropbox Plus - 2 TB of Storage for 1 Year (Upgrade from Dropbox Basic 2 GB) [Online Code] " Product page:https://www.amazon.com/dp/B07998XCJT/ref=docs-os-doi_0 I have the order numbers ready and the license codes are still viewable in Amazon Games and Software Library. Now question is what I shall do? Customer Service Representative, please email me if you need to know these license codes and purchase evidences. I need you to convert it to new code still redeemable at this moment.
I bought the Plus plan but my account wasn't upgraded. I'm getting an error message as below.
I paid via the website with Amex and the money has been taken. I went to settings, restore purchases and the message came up Unable to restore purchases . The operation couldn't be completed NSURL Error DOMAIN error 409
