You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I can't access my account in order to rectify my active subscription.
I have an active plan that is registered under an email for a company that I no longer work for (my fault). Payments are still being taken for a subscription, but I cannot access the account or change the email due to no longer working for the company. This is my other dropbox account, but the only way to get support is to upgrade this account, but I already have an account that I am paying for and I do not know how to fix this. I also do not seem to be able to find an email address for support to ask for help in combining the two accounts or transferring the unusable account to this one. Any ideas of who I can contact to get help with this? I am going round in circles and have been for weeks now... Thanks
I just bought Dropbox Plus but I don't have the extra quota
I subscribed to the Dropbox Plus plan, and as seen in the screenshot below, I tried joining a folder worth more than 2 GB, but I couldn't, stating that I have passed the storage limit, even if I technically have 2TB. Did someone have the same problem before? How may I fix this? This is of urgent matter. Thank you all in advance.
Not sure if my trial has been cancelled.
I used free trial subscription because I needed space fast. After that I cancelled my Plan but didn't receive any email that it has been cancelled. For more information, my Plan now says basic, i have 2GB of storage (I have used 1.89GB). My billing info can't be removed for some reason. How can I be sure that I am not going to be charged or anything because I can't remove my billing card and I haven't received Cancelation confirmation email. Best regards.
Accessing a deactivated Business Account
I had a PAID Business Account that I can no longer access. It's like it has been deleted. When I attempt to log in, Dropbox acts like I'm trying to open a new account with that email. My personal account works, but a while back Dropbox arbitrarily unlinked the two when some changes pushed through. I need access to my files! HELP!
I can't find the option to cancel my trial.
Please help!!! I was on basic plan. But one of my clients shared a folder and I started a trial because the folder was too big for basic. However, when I go to subscription and billing page, I only see a message that my trial will expire on December 4. But there's no option or cancelation button. How do I cancel it or make sure I don't get charged? When I try to delete account, it says to cancel my subscription first. And, when I want to move to basic again, it says log out and register with a new email.
I can't redeem a Dropbox Plus license key bought from Amazon
I tried to redeem one of the license keys that I bought in the past. To my surprise, I got the error message, "That license key has been invalidated. If you’re having trouble, please contact support". I paste a screenshot below I have renewed my subscription in this way for the past few years and it was always successful until this time. The license keys (I have two) that I tried today was shipped and sold by Amazon.com (not any third party vendor) in 2018. Here are more details: Item name: "Dropbox Plus - 2 TB of Storage for 1 Year (Upgrade from Dropbox Basic 2 GB) [Online Code] " Product page:https://www.amazon.com/dp/B07998XCJT/ref=docs-os-doi_0 I have the order numbers ready and the license codes are still viewable in Amazon Games and Software Library. Now question is what I shall do? Customer Service Representative, please email me if you need to know these license codes and purchase evidences. I need you to convert it to new code still redeemable at this moment.
