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Nayeem Alom 's avatar
Nayeem Alom
New member | Level 1
3 hours ago

Cancel subscription

Please help!!!

I was on basic plan.

But one of my clients shared a folder and I started a trial because the folder was too big for basic. 

However, when I go to subscription and billing page, I only see a message that my trial will expire on December 4. But there's no option or cancelation button. 

How do I cancel it or make sure I don't get charged? 

When I try to delete account, it says to cancel my subscription first. And, when I want to move to basic again, it says log out and register with a new email.

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