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chap2355's avatar
chap2355
New member | Level 2
13 days ago

How to cancel my subscription?

Dear Dropbox Community,

 

I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not cancel it. Very frustrating. And I can not locate a phone number, chat option or email to get help from Dropbox. I am sure Dropbox is a fine company with a great product. But, I not longer need it. I would be MOST appreciative if anyone can tell me how to cancel my account. My most recent charge on my credit card was yesterday, Oct. 31. Would love to get a refund, but I am not sure that is possible.

 

Many thanks.

 

Sincerely,

Steve

 

 

cancellations
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  • Megan's avatar
    Megan
    13 days ago

    Hey chap2355, let's jump right into this! 

     

    May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?

     

    Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?

     

    I'll be waiting for your reply! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    13 days ago

    Hey chap2355, let's jump right into this! 

     

    May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?

     

    Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?

     

    I'll be waiting for your reply! 

    • chap2355's avatar
      chap2355
      New member | Level 2
      13 days ago

      Dear Megan,

       

      Thanks so much for your quick reply! I was making a mistake by logging into a previous trial account under another one of my email accounts; and thus, the cancelation option was not present. I then logged into my current paid account and was able to cancel it.

       

      Thanks again for your quick reply. This is a great community as evidenced by your thoughtful assistance.

       

      Sincerely,

      Steve

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        13 days ago

        Hey Steve, I'm so delighted you were able to figure it out. 

         

        If you ever need anything else, just give me a shout. Have a lovely weekend ahead,enjoy! ðŸ‘»

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