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Forum Discussion

jensskov's avatar
jensskov
New member | Level 1
3 hours ago

Payment failed - unable to contact support on existing case

Hi

I have a problem paying for my upgrade. I have had Dropbox Plus for ages but now the payment page just loops back after approving capcha without any errors. 
I had a case with advanced support. They closed it saying that it should be working now... but it doesnt. 
Not I just get a reply that it's not monitored as I've been downgraded to basic. 

Any idea to how I get hold of someone? 

Billing
Payments
  • Megan's avatar
    Megan
    2 hours ago

    Hey jensskov, I'd be happy to help!

    I managed to locate your escalated case on our system, and sent you a brand-new email in order for us to continue there.

    Reply back to me, and we'll be able to have a closer look.

    I'll be waiting for your update! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 hours ago

    Hey jensskov, I'd be happy to help!

    I managed to locate your escalated case on our system, and sent you a brand-new email in order for us to continue there.

    Reply back to me, and we'll be able to have a closer look.

    I'll be waiting for your update! 

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