You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

EmmaRoseR's avatar
EmmaRoseR
New member | Level 2
2 years ago

Changing from Monthly to Annual plan through Google Play Store

Hello! I have a monthly plus membership through the Google Play store. I would like to change it to an annual membership as I assume that will save me money. However, when I go to do this through the ...
Account Settings
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey EmmaRoseR, sorry to hear you're having issues with this. 

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, have you ensured that you're using the same email address for your Dropbox account and your Google Play account?

 

Keep  us posted, Emma!

EmmaRoseR's avatar
EmmaRoseR
New member | Level 2
2 years ago
Hello,
I would like to show you a screenshot but I'm not sure how to do that here. As for your other question, yes, I have checked that my Google Play and Dropbox accounts are both signed in with my mail gmail account.

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