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Forum Discussion
Changing from Monthly to Annual plan through Google Play Store
Hello! I have a monthly plus membership through the Google Play store. I would like to change it to an annual membership as I assume that will save me money. However, when I go to do this through the ...
Walter
Dropbox Staff
Dropbox StaffHey EmmaRoseR, sorry to hear you're having issues with this.
Could you send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, have you ensured that you're using the same email address for your Dropbox account and your Google Play account?
Keep us posted, Emma!
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- Hannah
Hey EmmaRoseR, thanks for your reply.
I removed your links here to avoid unnecessary traffic in your account.
And I'm afraid that if you're billed through Google Play, you can only have a monthly billing schedule.
If you wish to be billed annually, you'd need to cancel your subscription, allow your account to temporarily downgrade and then re-upgrade directly through our website.
I hope this helps, but let me know if you still have questions.
- Thank you so much for that information. Can you tell me what the annual plus subscription costs?
Also, of I cancel and downgrade my account, will I lose anything?
