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Forum Discussion
Cannot log into Dropbox account
I tried to log into my account , but cannot log in, there is an error message as below :
Can you please help me solve that problem ?
Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>
Thank you in advance
Thanh
- Mark
Super User II
As a temp measure can you use your backup codes?
Do you still have the number / phone?
https://help.dropbox.com/account-access/issues-two-step-verification
I do not have backup code.
I'm still using my phone, but the problem is they do not send message to my phone (a Vietnamese location)
- Mark
You were given backup codes when setting up the account - you have to tick to confirm you received them when setting up. You cannot proceed without them. Once you get back in download them immediately. If you ever lose your phone etc. and thus cannot receive texts there is no way, at all, to get around that without the codes. Your account becomes permanently lost.
If you dont have them and its still not working you need to contact support. Do so via www.dropbox.com/support. Do so while not logged in (possibly via an incognito window).
Hey Quang Khai. Have you solved your problem yet? I am also having the same problem. I need help!
No, not yet ! There are many people having the same issue. The dropbox system cannot send SMS to our primary phone number ! Not sure why !
- Hannah
Dropbox Staff
Hey Henry-84 and biwaien123, thanks for your comments here.
Since Quangkhai is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?
Oh no. My data!!! 😓
- It feels like this is technical issue from Dropbox and as of now there is nothing they can do.
I have not changed my phone, phone number or even my address(Vietnam) so I am pretty sure this is not my fault
Please keep checking and supporting each other to resolve this soon.
Thank you!
same with my account.
===
I tried to log into my account , but cannot log in, there is an error message as below :
Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>
===Anybody can help.
Thank you in advance--
MinhHi,
You should email the dropbox team support and then they will instruct you how to solve the problem.
They may ask some questions to verify your account and then they will turn off the two-step verification.
Regards,
Khai
