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Forum Discussion

Quangkhai's avatar
Quangkhai
Helpful | Level 5
3 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
Account Access
Error Messages
Security
Quangkhai's avatar
Quangkhai
Helpful | Level 5

No, not yet ! There are many people having the same issue. The dropbox system cannot send SMS to our primary phone number ! Not sure why !

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Henry-84 and biwaien123, thanks for your comments here.

 

Since Quangkhai is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?

  • Quangkhai's avatar
    Quangkhai
    Helpful | Level 5
    3 years ago

    Hi  Hannah ,

     

    My problem is solved. Thank you so much for your help.

     

    Regards,

    Quang Khai

     
    • VJSC Staff's avatar
      VJSC Staff
      New member | Level 2
      3 years ago

      chào bạn, mình cũng bị cùng một vấn đề

      vấn đề của bạn đã được giải quyết thế nào thế ạ?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi VJSC Staff, I'd be more than happy to help! 

         

        Does this happen to all of our platforms, when you try to sign into your account? Can you send me a screenshot of the error you see too?

         

        Keep me posted!

    • LRoche's avatar
      LRoche
      New member | Level 2
      3 years ago

      Hi ,

       

      I am having the same issue. 

       

      When I try logging into dropbox I get message as  below. It was working fine 10 days back I never had an issue. All sudden now I am getting below error message.

      Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

      I do not have backup code; Dropbox is not linked to any device. I do not have backup phone number. Please help! my ticket #19908374  Larry was looking into this issue none the of steps is given works for me . Please help!

       

      Suneetha

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi LRoche, I’m sorry to hear about this. 

         

        In order for our support agent to keep looking into your case, I’d strongly suggest replying back to them in the same email thread. 

         

        Since they have more account visibility than we do on the forum, they’ll be able to further help.

         

        We've also left them an internal note, so that they know you've reached out to us here.

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